Dec
2015

Saving to Prevent Problem Debt

Following on from our previous investigation into the link between cash savings and problem debt, StepChange Debt Charity asked Select to conduct an analysis to understand which types of households are failing to save, and also to identify attitudinal factors that might influence their decision not to save.

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Dec
2015

Acceptance Sampling for Quality Control

Our client, a manufacturer of consumer goods, became aware through customer feedback that a batch of one of their products contained an unusually high level of defects. The manufacturer wanted to take steps to avoid a repeat of this incident, but with full inspection of every product being prohibitively expensive, what could they put in place to reduce the risk of future bad batches entering the market?

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Nov
2015

Understanding Customer Retention

Customer retention is one of the biggest challenges facing businesses in a wide range of industries, from subscription media and mobile phone operators to fitness clubs and insurance providers. Our client, a national UK business with a customer base of over 800,000, wanted to understand what drives customer retention and attrition.

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