Privacy & Cookies Policy

Select Statistical Services Ltd (Select) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Select may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from 27/03/2018.

Scope of this Policy

This policy applies to personal information collected on websites owned or controlled by Select referred to in this policy as “we”, “us” or “our”.

We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation (GDPR). This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.

The aim of this policy is to tell you how we will use any personal information we collect or you provide through our websites. Please read it carefully before you proceed. The data controller in respect of this website is Select Statistical Services Limited.

What we Collect

We collect personal data through our sites in two ways: (1) passively, for example through our website’s technology; and (2) actively, for example if you send us an e-mail request or submit an online form.

When you visit our site, our software automatically collects some information from your computer which we may use to monitor website traffic and to assist with the navigation and user experience of the website.

Information that we automatically receive may include:

  • Requested URL (Uniform Resource Locator)
  • IP (Internet Protocol) address (this may or may not identify a specific computer)
  • Domain name from which you access the internet
  • Referring URL
  • Software (browser/operating system) used to access the page
  • Date and time pages were visited

In addition, if you wish to contact us via one of our online forms, apply for a job or register for our newsletter we may collect the following personal information from you:

We may collect the following information:

  • Name and title
  • Contact information including your email address
  • Other information relevant to our services and/or your relationship with us, possibly including personal expression of ideas, opinions and comments, employment history and education details

What we Do with the Information we Gather

We require this information to understand your needs and provide you with a better service, and in particular any personal information you provide will allow us to:

  • provide the services you request or respond to any enquiries you might make;
  • administer our website and provide customer services;
  • meet legal, regulatory and compliance requirements;
  • monitor and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;
  • gather management information to form statistical and trend analysis;
  • communicate with you;
  • investigate any complaints about this website;
  • personalise your experience of this website; and
  • contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so, see the Marketing Communications section below)

We may employ the services of third party service providers to help us in certain areas, such as website hosting, maintenance and communications. In some cases the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.

We may use aggregated information so we can administer and improve our website, analyse trends, gather broad demographic information and detect suspicious or fraudulent transactions. We may pass this information to third parties.

Our Legal Grounds for Processing Your Personal Information

We rely on the following legal bases to use your personal data:

  1. Where it is needed to provide you with our products or services, such as:
  • Responding to an enquiry or assessing a request for service from us, including considering whether or not to offer you the service, the price, the payment methods available and the conditions to attach
  • Managing services we supply to you, or a request to supply them
  • Updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)
  • All stages and activities relevant to managing any services we supply to you including enquiry, application, administration and management of accounts, quotations, tenders etc.
  1. Where it is in our legitimate interests to do so, such as:
  • Managing the services we supply to you and activities relating to that, updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)
  • To perform and/or test the performance of our services, staff and internal processes
  • To follow guidance and recommended best practice of government and regulatory bodies
  • For management and audit of our business operations including accounting
  • To carry out monitoring and to keep records of our communications with you and our staff (see below)
  • For market research and analysis and developing statistics
  • For direct marketing communications and related profiling to help us to offer you relevant services, including deciding whether or not to offer you certain services.
  • Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations
  1. To comply with our legal obligations
  2. With your consent or explicit consent:
  • For some direct marketing communications and related profiling

Policies and Procedures

We have implemented procedures and systems that are designed to:

  • limit us from collecting excessive personal data
  • enable us to keep the personal data accurate; and
  • process personal data only for the purposes specified to job applicants

We have implemented procedures and systems that are designed to enable us to only keep personal data for as long as the purpose for which it has been collected requires (unless applicable law requires it be kept longer).

Data Storage and Retention

Your personal data is stored by us on our servers, and on the servers of the third party provides that we engage to host our web site, email and file servers.

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
  • For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
  • Retention periods in line with legal and regulatory requirements or guidance.

We will not sell, distribute or lease your personal information to third parties unless we have your explicit prior consent or are required by law to do so.

Transfer of your Personal Information Outside the EEA

We may transfer some of your personal information to countries outside of the EEA where it is required in order for us to deliver our services to you. These countries may not have equivalent data protection legislation to the UK. However, we’ll make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply. By providing your personal information to us, you consent to such transfers taking place.

Marketing Communications

Where you have given us the appropriate permissions during the registration process to the website/website services (as applicable), we may from time to time contact you by email, SMS, telephone or post about our products and services  that may be of interest to you. If at any point, you would like to opt-out of receiving such marketing communications from us, or would like to change the channels that we use to contact you, please let us know using the contact details below.

We may also use your personal information to send you promotional information about third parties that we think you may find interesting, but only if you tell us that you wish this to happen.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate organizational, physical and technical security arrangements to protect personal data. These arrangements include arrangements for ‘need to know’ access to personal data. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

How we use Cookies

Our web site uses “Cookies” to maintain security and deliver content. A cookie is a text file that is either stored temporarily in your computer’s memory (“session cookie”) or saved on your hard drive (“permanent cookie”). Cookies are not used to run programs or deliver viruses to your computer.

Cookies are uniquely assigned to you and your computer and can only be read by a web server in the domain that created this particular cookie. Our cookies do not collect personal information such as your name or your e-mail address.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You have the ability to accept or decline cookies at any time. Most web browsers automatically accept cookies. But you can usually change your browser settings so that all cookies are declined if you prefer. Alternatively, you can optionally set your browser to warn you each time a cookie is stored, so you can selectively accept or decline cookies. It may happen in some circumstances that certain pages require a cookie to be received and otherwise denies visitors access to that page.

Links to other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your Personal Information and your Rights under GDPR

You have the right to request access to any personal information that we hold about you and also details as to how we process that information. A fee of £10 will be payable and we may require you to provide verification of your identity before providing you with a copy of any personal information we hold.

You will also normally have the following rights under GDPR. If you wish to exercise any of these rights, please contact us using the details below.

  • The right to be informed about the processing of your personal information
  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • The right to object to processing of your personal information
  • The right to restrict processing of your personal information
  • The right to have your personal information erased (the “right to be forgotten”)
  • The right to move, copy or transfer your personal information (“data portability”)
  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You also have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/.

Contacting Us

You can contact us by

  1. Emailing dataprotection@select-statistics.co.uk;
  2. Using our online form; or
  3. Writing to Data Privacy and Compliance, Select Statistical Services Ltd, Oxygen House, Grenadier Road, Exeter Business Park, Exeter, Devon, EX1 3LH,