Case Studies

Apr
2013

Using Statistical Sampling for Monitoring Call Centre Quality

Companies who operate call centres such as telesales, market research or utility companies all monitor the calls that their staff make to ensure that they are complying with the relevant protocols. Using statistical techniques, these companies can sample a subset of calls that will accurately monitor call quality whilst minimising cost.

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Feb
2013

Developing Medical Decision Tools

The decision to extubate intensive care patients is critical to the long-term recovery of patients. To assist clinicians in their decision, Select developed a statistical model that predicts the probability of a successful extubation based on information about the patient, such as the patient's ability to cough.

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Feb
2013

A/B Split Testing and Identifying Target Segments for Marketing Strategies

Many businesses use online marketing strategies to increase the number of visitors to their websites. To test the effectiveness of these strategies, A/B split testing can be used to identify whether they increase visitor conversion to sales. Careful design of the test allows a company to minimise any potential costs and disruptions as well as better understand the demographics of their customer base.

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Jan
2013

Assessing the Impact of Climate Change on the UK’s Electricity Networks

The electricity network is susceptible to power outages caused by weather such as severe winds, lightning and snow. In addition to the short-term implications, network operators must consider the long-term implications of climate change. This study uses future projections of climate to model how weather faults may change over time.

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Dec
2012

Modelling Ecosystems to Help Inform Habitat Management

Population or community ecology is the study of how population sizes change as species interact both with each other and with their environment through time. Individual based models (IBMs) can be used to model these complex systems that often arise in ecology.

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Nov
2012

Matching SMEs with Countries

When choosing to establish a new subsidiary in a foreign country, firms must consider many factors both short-term (such as labour and material costs) and long-term (economic stability). Using a statistical model that considers both the profile of the firm and the political, economic and social characteristics of each country, it is possible to choose a destination that minimises risks and maximises profit.

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